What is the timeframe to get the Zilch Mastercard?
The timeframe is a quick process because it’s virtual! Once you have signed up, you will immediately be issued your Zilch Virtual Mastercard. You can always view this on the Zilch website homepage.continue reading…
Why was I not accepted for a Zilch card?
The Zilch team is committed to responsible spending; so, in order to understand whether Zilch is right for you, they first do a soft credit check to determine if you can be accepted and then your spending limit, so you won’t go overboard. Then the proof of ID you’ve sent is checked to verify your identity. They also refer to Anti-Money Laundering Regulations to ensure that all your transactions are legitimate. If you have notcontinue reading…
Can I have more than one Zilch card?
Sorry! Zilch operates a strict one Zilch card per customer policy. When you register with Zilch, it means that you’re not acting on behalf of anyone else. That’s why we require you to have a valid UK debit card, a UK-based address, and mobile number, an email address, a proof of ID, and an address to ensure that you are the sole owner of your Zilch account. For more info, check out the Zilch T&Cscontinue reading…
Can I use the same debit card as someone else?
Unfortunately not! A debit card may only be linked to one account, and it must be in your name.continue reading…
Why is verification of identity necessary at Zilch?
Like most financial institutions, Zilch is always taking measures to better safeguard the interests of both its workers and its amazing users. One such measure is to verify user identity using some form of government-issued photo ID. Once Zilch receives proof of ID, they begin work on getting you verified. Verification of identity can take up to 5 business days; however, during busier periods this can be slightly longer. If the team requires any furthercontinue reading…
How is my identity verified?
1)Personal Identification If Zilch is unable to verify your account electronically, they may require that you provide them with a valid form of ID. For this they accept: A valid passport. Driving licence (including Provisional Driving Licences) National identity card bearing a photograph of the applicant (i.e. PASS Citizen card) 2) Address Verification Zilch may also need to verify your address. The name and address on these need to match the details you have providedcontinue reading…
Will Zilch accept anything other than Photo ID?
If you have no photo ID for verification, simply log into your Zilch app, or the website and contact support for further information.continue reading…
Where can I find my Zilch card details?
To view your Zilch account online, just head to the Zilch app or website, then log into your account and use the search box to select your retailer. Then tap the green card to view your full card details. Alternatively, it may just copy your card details ready for you to paste at your merchant’s checkout. If you have the Zilch app, go to ‘Settings’ and select ‘My Cards’. Then tap the green card to seecontinue reading…
What documents are required for verification?
Proof of ID: Valid passport Valid drivers license/Provisional Identity card (front and back is required) Proof of address – must be dated within the last 3 months (two copies from different sources are required if attaching a PDF): Bank statement (please cover any sensitive information) Council tax/rent/HMRC/government benefits i.e Universal Credit etc.. Utility bill (exc mobile) Don’t forget you’ll need to upload a selfie holding up your photo ID too!continue reading…
What information is necessary to get a Zilch Mastercard?
To sign up and get a Zilch Mastercard, all you’ll need is: – A valid UK debit card– A UK based postal address– A UK mobile phone number– An email address Zilch may also ask you for:– Government Issued Photo ID– Proof of Address This address doesn’t need to match your debit card. For example, if you’re at Uni and your debit card is registered at your non-term time address, that’s okay, Zilch will stillcontinue reading…
